City Wide Maintenance of Indianapolis

5155 N. Shadeland Avenue Suite 300
Indianapolis, IN 46226
Office Phone:
(317) 356-6606

Contact Us


Jeff Smith, President

A born and bred Indiana native, Jeff’s passion for exploring the uncharted led him to begin his own story and open City Wide of Indianapolis in 2005. Jeff spent the first 10 years of his professional career in the telecommunications industry where he gained vital experience managing teams and the skills necessary to grow a thriving service organization. With a passion for leadership, Jeff brings the same team approach to his office as he does to his clients. Under Jeff’s successful guidance, City Wide of Indianapolis is a two-time Franchise of the Year winner, indicating our growth and customer retention success.


Costa Demou, Director of Operations

Costa Demou, Director of Operations

Costa joined City Wide in 2015 as Director of Operations. He has a long history in the customer service industry, operations, and sales and strives to exceed his customers’ expectations. Costa thrives on leading a team of Facility Service Managers, helping them develop their skills and abilities, and providing assistance in taking care of their customers’ building maintenance needs. Costa believes in developing business partnerships with customers, vendors, and coworkers, and he strives to convey that during his daily operations.



Nancy Knight, Controller

Nancy Knight, Controller

Nancy joined City Wide in early 2015 as the Controller, managing the Accounting and Human Resource departments. Nancy began her career as a CPA in public accounting and an auditor before shifting to internal audit and then corporate general ledger roles. She has held management positions in accounting, customer service, sales support and corporate strategy.  With an MBA from the Northwestern Kellogg Graduate School of Management and 30 years of business experience, Nancy brings a broad business background to City Wide’s management team. Giving back to the community is important to Nancy. She is a long-time supporter and current Board of Director’s member of the Indianapolis Chamber Orchestra.


Michelle Hemmerling, Sales Executive

Michelle Hemmerling, Sales Executive

Michelle joined City Wide of Indianapolis as a Sales Executive in 2008. In 2009, she was awarded the Barbara McGlinchy Mental Attitude Award, given to an individual who demonstrates a positive attitude in the face of adversity. Her regognitions include being awarded City Wide’s National Sales Person of the Year in 2009 and 2011, repeatedly being recognized for both Chairman’s Club (4 years) and Achievers Club (9 years). All of these awards recognize her ability to create solutions and save money for her growing list of clients. Michelle brings her passion for problem solving to every client and loves to hear new clients tell her how amazed they are by the City Wide difference.



Dan Bain, Facility Services Manager

Dan Bain, Facility Services Manager/Southeast

Dan joined the Indianapolis City Wide team as a Facility Service Manager in 2015. With a degree in Economics and a strong background in customer service, Dan prides himself on making sure that customer’s expectations are met and exceeded. Dan focuses primarily on smaller accounts in the Indianapolis region; strengthening relationships and bringing a positive atmosphere to every customer, every time.





Elizabeth Chappell

Elizabeth Chappell, Facility Services Manager/Northeast

Elizabeth joined City Wide Indianapolis in 2011 as a Facility Services Manager. Her magnetic personality and outstanding work ethic made her an excellent choice to round out our operations team. She enjoys helping her clients solve the headaches of managing maintenance vendors and proactively addressing the needs of each unique facility.






Jonathan Schatzlein, New Start Specialist

Jonathan Schatzlein, Facility Services Manager/Small Accounts

Jonathan joined City Wide Maintenance of Indianapolis in 2013. He started out as a Night Manager but was promoted to a new role, New Start Specialist, to assist clients and team members alike in making sure that our company meets or exceeds the expectations of all parties. His experience before City Wide focused heavily on customer service and quality control. He feels his greatest strength is the ability to communicate with clients and address their concerns while simultaneously strengthening their relationship with City Wide.





Matthew Smith, Facility Services Manager

Samantha Simpson, Facility Services Manager/Southwest








Matthew Smith, Facility Services Manager

Matthew Smith, Facility Services Manager/Northwest

Matthew joined City Wide in 2015 as a Facility Services Manager servicing the North West territory for City Wide of Indianapolis. With a background in customer service and sales, Matthew joined the team with a strong focus on building and maintaining customer relationships and delivering results. Happy clients are important, but Matthew's goal is to develop long standing partnerships with his clients so that he is the one point of contact for all of their facility maintenance solutions.




Melanie Williams, Accounting Clerk

Desiree Hatcher, Contract Accountant

Desiree joined City Wide in January 2016. Having grown up in Texas, she received her Accounting degree from University of Texas at San Antonio and her MBA from Texas A&M, Central Texas. Prior to joining City Wide of Indianapolis, Desiree had just recently returned from living overseas with her husband and two children.

Desiree brings a rigorous CPA background to Indy’s accounting department.  As the contract accountant, she maintains all aspects of our contract base and assists sales with quotes for potential customers. Desiree is integral to maintaining contractor records and processing compensation. She is excited to be part of such a smart and dedicated team here in Indy.



Matthew Smith, Facility Services Manager

Jennifer Dodson, Accountant/Receivables and Payables







Melanie Williams, Accounting Clerk

Catalina Zaldana, Business Operation Manager

Catalina joined City Wide early 2016. She is a Native of Colombia, South America, where she received her degree in Economics from Cooperative University of Colombia. Catalina’s main role is to recruit and onboard talent for City Wide Indianapolis, both employees and cleaning service contractors.  She is a firm believer that City Wide’s business model is a win – a win for our company and our contractors. Working at City Wide gives her the opportunity to connect with people on a daily basis and to put into action her passion for helping others.